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Privacy Policy

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at the SHADOWTREE site. Please read this policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

This policy governs the manner in which SHADOWTREE collects, uses, maintains, and discloses information collected from a User of the www.shadowtree.com website. The privacy practices set forth in this privacy policy are for the SHADOWTREE website only. If you link to other websites, please review the privacy policies posted at those sites.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing and/or ship to address, phone number, and credit card information.

The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing lists. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities. If you refuse to supply information required for your specific purchase request, you may call us with your personal information and your order will then be placed and your credit card information gathered and processed manually through the store terminal.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the internet service providers’ utilized and other similar information.

SHADOWTREE may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to refuse cookies, or have your browser alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided identifiable information, cookies may be tied to such information.

How We Use Collected Information

Shadowtree collects and uses Users personal information for the following purposes:

  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site - We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates on products, related sales and discounts, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us directly at 877.305.6064.

Changes To This Privacy Policy

SHADOWTREE has the discretion to update this privacy policy at any time. When we do we revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have questions about the privacy policy, the practices of this site, or your dealings with SHADOWTREE please contact us at:

sales@shadowtree.com
SHADOWTREE
POB 633
Foresthill, CA 95631
877.305.6064
Fax 530.367.4171