(877) 305-6064

Toll free number: help center

Shipping, Backorders & Returns Policies

Shipping

After your order is processed and has been paid, we will prepare your articles for shipment to you.  The product(s) will ship to the address you have provided pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from the Website or App, pass to you upon delivery of the items to the third-party carrier.  You are responsible for filing any claims with the applicable carrier for any damaged and/or lost shipments.

Some items listed for purchase on our website or App ship for FREE.  Others that are bulky or large (such as horse blankets, evaporated cooling horse blankets, etc.) will have an additional amount (cost) which will be added to the total purchase price.

Most items will ship via US Postal Service.  These items mostly can be accepted using a PO Box address.  UPS or FedEx shipments can only be delivered with a street address.

Once the shipment has been made you will receive an email noting shipment and Tracking Number.  Please refer to that number to check on delivery information.

Occasionally Shadowtree may have used saddles for sale.  Depending on the weight/size/shape of the saddle, an additional shipping charge may be added to the total price along with appropriate insurance to cover the cost of replacement should there be a problem with the carrier.

Back Orders

On occasion inventory may be depleted unexpectedly or we are might be waiting for additional merchandise to be delivered, which would create a back order for your product selection. Shadowtree will notify you via email that your order is waiting for product. As soon as delivery of new inventory arrives we will again notify you that your item has shipped.

Returns/Refunds/Exchanges

Thank you for your purchase.  We hope you are happy with the items you chose.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund.  Please see below for more information on our Return Policy.

All returns must be postmarked within 30 days of the purchase date.  All returned items must be in new and unused condition, with all original tags and labels attached, and in re-sellable condition.  A copy of your paid invoice must accompany any returns.

RETURN PROCESS

To return an item, contact us at sales@shadowtree.com with the reason you are returning the article.  Place the item securely in its original packaging then in a secure and safe envelope or box.  Shadowtree will provide a return address depending on the item being returned.

REFUNDS

After receiving your returned item(s) and inspecting the condition and review of your paid invoice, we will process your refund.  We do not keep customer credit card information.  In order to process your refund, we will contact you via phone to obtain the credit card to be refunded.  Please allow at least 10 business days from the date of receipt of your return to process your refund.

EXCHANGES

For defective or damaged products, please contact us at sales@shadowtree.com to arrange a replacement/exchange.

Items purchased on CLEARANCE, SPECIAL ONE-OF-A- KIND ITEMS, OR DISCONTINUED ITEMS ARE NOT RETURNABLE OR REFUNDED.

Occasionally Shadowtree may have Used As-Is Saddles for sales.  All saddle sales are FINAL, and NO RETURNS/REFUNDS will be accepted.