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Shipping, Backorders & Returns Policies

Shipping

Standard shipping carriers are UPS Ground/Fed-Ex Ground or USPS. Please specify a physical address if requesting UPS or Fed-Ex as they do not deliver to PO Boxes. You have other choices on-line to select from if you are requesting a faster delivery, which will be at a higher price.

Some sales or promotions will promote free ground shipping of your merchandise. The exceptions will be any saddles new or used, Extra Large Tubtrugs® or Extra Large Shallow Tubtrugs® or any item we deem to be too large for free shipping unless advertised as free shipping.

Back Orders

On occasion inventory may be depleted unexpectedly or we are might be waiting for additional merchandise to be delivered, which would create a back order for your product selection. Shadowtree will notify you via email that your order is waiting for product. As soon as delivery of new inventory arrives we will again notify you that your item has shipped.

Returns/Exchanges

Returns and/or exchanges are accepted for full credit within two weeks (14) days of purchase date ONLY and with the original sales receipt and original packaging. All items must be in re-sellable condition. A 15% restocking fee will be charged on any items returned after 14 days. If purchase was made with a credit card a refund to your account will be made. No store credit or cash refund will be issued.

Please indicate on the invoice the reason for returning the item, and if exchanging, specify what item/s you would like to exchange for. If exchanging for different size, make sure and note that on the return information.

Any “custom orders” purchased from SHADOWTREE are considered final sales and non-refundable. Custom Orders can include but are not limited to: special sizes, special colors, made-to-order items, BETA overlays, and any items not in the Shadowtree product line, etc. All sales regarding Used Saddles are FINAL. No returns, exchanges or credits.